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Website – What should I do if my product is defective?

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5:10 am
September 3, 2009


Christwill Staff (Valerie)

Admin

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If you have received a defective item, please call Customer Service at 1-866-600-2025 for an RMA number. Once you have obtained your RMA number, you can return the defective item to Christwill Music, and it will be replaced and returned to you at no charge. Christwill Music does not pay the return shipping cost for defective merchandise.

If you have downloaded a defective file, please follow all advice on our Download Help page. If you are still unable to receive a good file please call Customer Service at 1-866-600-2025 for an immediate online evaluation. If your Christwill Music representative verifies the bad file, he will offer to either refund your purchase or ship a hardcopy (where available; shipping fees may apply).
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